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STORE POLICY

Customer Care

Couple's Paradise is the nation's largest marketer of adult products with thousands of satisfied customers nationwide. We opened our doors in January 2018, making us one of the more recent companies in the adult industry as well. In our short time of operations, we've built a time-tested reputation for honesty and reliability in an industry known for shady business dealings and fly-by-night operations. Our loyal customers know they can rely on Couple's Paradise to treat them fairly, protect their privacy, and stand by our promises.

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One of our goals is providing customers with the best service possible. It's why we are the only adult company with a full 90 day warranty. You can call or email us with questions about your new toy, and we'll be there to answer them.

It's why we're the only adult retailer to accept no-questions-asked returns on sex toys under our 100% Satisfaction Guaranteed Policy.

And it's why we're also building one of the largest sexual education centers in The Bahamas, with articles and videos about sex toys, dating and relationships, sexual health, and more.

Our customers deserve the best, and we'll do whatever it takes to give it to them.

Privacy & Safety

Safeguarding Your Personal Privacy

Couple's Paradise takes your personal privacy extremely seriously. Our company was founded to help protect your privacy.

We take extra care to safeguard your privacy from the second you land on our homepage to the moment your order arrives at your front door. Here’s just a few of our special measures:

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Strong Computer Defenses

Couple's Paradise has comprehensive, companywide standards for maintaining the privacy and safety of your personal and billing information. While we can’t go into explicit details, our safeguards include multi-layered firewalls and virus scans, secured servers, mandatory password changes, and the very latest in computer encryption.

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Anonymous Shipping

All of our products are shipped as anonymously as possible. Depending on your order, you might receive a plain brown box or a tan business envelope lined with bubble wrap. 

 

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Information That We Collect

Couple's Paradise processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this Policy.

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couplesparadisebs.com collects two basic types of information during your visits to our Site.

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First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links on the site were clicked. Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide users with a smoother and more efficient shopping experience.

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Second, couplesparadisebs.com collects personally identifiable information as needed to provide you with requested services and to process your orders. This information is provided directly by you, such as when you complete the account sign-up form, order form, or email marketing opt-in form and/or when you provide information over the telephone. The personally identifiable information you provide may include the following information, which we use as indicated below:

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  • Name — used for order fulfillment and marketing

  • Date of Birth — used to ensure that you are a legal adult

  • Mailing, Shipping and Billing Addresses — used for order fulfillment and marketing

  • Email Address — used for order status communication and marketing

  • Telephone Number(s) — used for order status communication and marketing

  • Credit Card or Debit Card Number — used for payment for orders

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Further, when you use the Site to purchase a product as a gift and ask us to deliver it for you, we collect personally identifiable information that you provided regarding the gift recipient, including their name and mailing address.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Cash on Delivery

  • Bank Transfer

  • Island Luck Payment

  • Suncash Payment

Payment Methods
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